Privacy Policy
Last updated: May 7, 2026
Babel Management Inc. (“Babel”, “we”, “us”, or “our”) operates the Babel platform, including the website at managewithbabel.ca and the Babel mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Website Usage Data
We collect standard website usage data through PostHog, a product analytics platform. This includes information such as your browser type, device type, pages visited, time spent on pages, and referring URLs. This data helps us understand how visitors interact with our website and improve our services. PostHog processes this data in accordance with PostHog's Privacy Policy.
Form Submissions
When you submit a form on our website (e.g., contact form, demo request), we collect the information you voluntarily provide, such as your name, email address, phone number, and the content of your message.
Financial Data via Plaid API (Optional)
If you choose to use our financial integration features, we may collect financial data through the Plaid API. This integration is entirely optional and requires your explicit consent before any data is accessed. You may revoke access at any time.
How We Use Your Information
We use the information we collect for the following purposes:
- Site analytics: To understand website traffic, user behavior, and improve our services.
- Responding to inquiries: To respond to your questions, requests, and feedback submitted through our contact forms.
- Financial insights: If you have opted in to the Plaid integration, to provide financial insights and budget management features within the platform.
- Service improvement: To develop new features, improve existing functionality, and enhance the overall user experience.
Third-Party Sharing
We do not sell your personal data.
We may share your information in the following limited circumstances:
- Plaid: If you use our financial integration features, your financial data is shared with Plaid in accordance with Plaid's privacy policy.
- HOA Committees: If you are a member of an HOA using Babel, your HOA committee may have access to certain financial data for community management purposes. The HOA committee is responsible for decisions regarding the further sharing of such data.
- Service providers: We may share information with third-party service providers who assist us in operating our platform (e.g., hosting, analytics, customer support), subject to confidentiality obligations.
- Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Plaid Integration
Our platform offers an optional integration with Plaid to provide financial management features. Important details about this integration:
- The Plaid integration is entirely optional — you are not required to connect a financial account to use Babel.
- Connecting your financial account requires your explicit consent.
- You may revoke access at any time through your account settings.
- When you disconnect, your Plaid data will be deleted within 30 days.
Data Retention
We retain your information for the following periods:
| Data Type | Retention Period |
|---|---|
| Website usage data (PostHog analytics) | 24 months |
| Inquiries and form submissions | 12 months |
| Plaid financial data | Deleted within 30 days of disconnecting |
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Withdraw consent: Withdraw consent for data processing where consent is the legal basis.
To exercise any of these rights, please contact us using the information provided below.
Children’s Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we will take steps to remove that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.
PIPEDA Compliance
Babel Management Inc. is committed to compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25 / Loi 25). Our practices are guided by the 10 Fair Information Principles set out in Schedule 1 of PIPEDA.
Principle 1 — Accountability
Babel Management Inc. has designated a Privacy Officer responsible for our compliance with PIPEDA. All inquiries, complaints, and access requests should be directed to our Privacy Officer at privacy@babel.management.
Principle 2 — Identifying Purposes
We identify the purposes for which personal information is collected at or before the time of collection. Personal information collected through Babel is used for:
- Providing and improving HOA management services
- Processing payments via Stripe
- Optional financial integration via Plaid (with explicit consent)
- Website analytics and product improvement
- Communicating with users about their accounts
Principle 3 — Consent
We obtain meaningful consent for the collection, use, and disclosure of personal information. In our mobile application, users can manage their consent preferences at any time through the Privacy & Data settings screen, including controls for analytics tracking and marketing communications.
Consent for optional services (e.g., Plaid financial integration) is obtained separately and can be revoked at any time.
Principle 4 — Limiting Collection
We limit the collection of personal information to what is necessary for the purposes identified. We do not collect information indiscriminately or collect more information than is required for our services.
Principle 5 — Limiting Use, Disclosure, and Retention
Personal information is used only for the purposes for which it was collected, unless the individual consents otherwise or as required by law. We retain personal information only as long as necessary to fulfill the identified purposes. See our Data Retention section for specific retention periods.
Principle 6 — Accuracy
We keep personal information as accurate, complete, and up-to-date as necessary for the purposes for which it is used. Users can update their personal information at any time through their profile settings in the Babel mobile application.
Principle 7 — Safeguards
We protect personal information with security safeguards appropriate to the sensitivity of the information, including:
- TLS 1.2+ encryption for all data in transit
- AES-256 encryption for data at rest (AWS RDS)
- PCI DSS compliance for payment processing (via Stripe)
- Role-based access controls and multi-factor authentication
- Regular security audits and vulnerability assessments
- 24/7 automated monitoring and anomaly detection
For more details, visit our Security page.
Principle 8 — Openness
This Privacy Policy is publicly available and describes our policies and practices for the management of personal information. We are transparent about our data collection practices and make this information readily available in multiple languages (English, French, Spanish, Portuguese, and Chinese).
Principle 9 — Individual Access
Upon request, we will inform you of the existence, use, and disclosure of your personal information and provide you with access to it. In the Babel mobile application, you can:
- Export your data in a structured JSON format at any time
- Request deletion of all your personal data
- Restrict processing of your personal information
We will respond to access requests within 30 days, as required by PIPEDA.
Principle 10 — Challenging Compliance
You have the right to challenge our compliance with these principles by contacting our Privacy Officer. We will investigate all complaints and take appropriate measures to resolve them. If a complaint is found to be justified, we will take the necessary steps to amend our policies and practices. You may also file a complaint with the Office of the Privacy Commissioner of Canada.
Breach Notification
In the event of a breach of security safeguards involving personal information that creates a real risk of significant harm, we will:
- Notify the Office of the Privacy Commissioner of Canada as soon as feasible
- Notify affected individuals as soon as feasible
- Keep a record of the breach for a minimum of 24 months
This is in accordance with PIPEDA’s mandatory breach notification requirements.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us:
- Privacy Officer: privacy@babel.management
- General inquiries: contact@babel.management
- By visiting our contact page: managewithbabel.ca/contact
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Commission d’accès à l’information du Québec.